At SLKIN Club, we strive to provide exceptional leather crafting education, materials, and products. We understand that circumstances may arise where you need to cancel a booking or return a product. This Refund Policy outlines our procedures for such situations.
Please read this policy carefully before making a purchase or booking a course with us. By making a purchase or booking, you agree to the terms of this Refund Policy.
1. Satisfaction Guarantee
SLKIN Club offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.
This guarantee applies to both one-time purchases and subscription deliveries.
2. Eligibility for Refunds
You may be eligible for a refund in the following circumstances:
- Quality Issues: Products that are damaged, defective, or otherwise not up to our quality standards upon delivery
- Missing Items: Products that were charged but not included in your delivery
- Incorrect Items: Products that were delivered but different from what you ordered
- Course Cancellations: Courses or workshops canceled by you within the eligible timeframe (see Section 3)
- Course Rescheduling: If we need to reschedule a course and the new date doesn't work for you
3. Refund Request Timeframe
To be eligible for a refund, you must notify us of the issue within:
- 7 days of delivery for physical products with quality issues, missing items, or incorrect items
- 14 days or more before the course start date for course cancellations (for a full refund)
- 7-14 days before the course start date for course cancellations (for a 50% refund)
For products, we strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.
4. How to Request a Refund
Refund Request Process:
- Contact Customer Service: Reach out to us via email at support@slkinclub.com, by phone at +44 422 305 4268, or through the contact form on our website.
- Provide Order Details: Include your order or booking number, the items you're unsatisfied with or course you need to cancel, and the reason for your request.
- Documentation: For product issues, provide photos if possible to help us address the problem effectively.
- Review: Our customer service team will review your request and may ask for additional information if needed.
- Resolution: We will process your refund or offer an appropriate solution within 5-7 business days of receiving your request.
For certain products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.
5. Course and Workshop Cancellation Policy
5.1 Customer Cancellations
Our refund policy for course and workshop cancellations is as follows:
- 14+ days before the course: Full refund of the course fee
- 7-14 days before the course: 50% refund of the course fee
- Less than 7 days before the course: No refund
Instead of canceling, you may choose to:
- Transfer your booking to another person
- Transfer your booking to a future course date (subject to availability)
- Convert your payment to a gift voucher valid for 12 months
5.2 SLKIN Club Cancellations
If we need to cancel or reschedule a course or workshop, you will be offered:
- A place on the same course at a later date
- A place on an alternative course
- A full refund of your course fee
6. Product Return Policy
6.1 Eligible Products
The following products are eligible for return and refund:
- Unopened tools and equipment
- Unused leather and materials (in original packaging)
- Defective or damaged products
6.2 Non-Returnable Items
Some items cannot be returned due to health, safety, or other reasons:
- Cut leather pieces
- Custom-made items
- Digital products and downloadable resources
- Gift vouchers (except as required by law)
6.3 Return Condition Requirements
To be eligible for a return and refund, your item must be:
- In the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
7. Refund Processing
7.1 Refund Method
Refunds will be issued using the same method of payment used for the original purchase:
- Credit/debit card payments will be refunded to the original card
- PayPal payments will be refunded to the PayPal account
- Bank transfers will be refunded via bank transfer
7.2 Refund Timing
Once we receive and inspect your return, or approve your cancellation request, we will process your refund:
- Course cancellations: Within 5-7 business days
- Product returns: Within 10-14 business days after receiving the returned item
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
7.3 Partial Refunds
In some cases, we may issue partial refunds:
- If only part of an order is being returned
- If an item is returned in a condition that shows signs of use
- For course cancellations within 7-14 days of the course date
8. Gift Vouchers
8.1 Validity and Redemption
Gift vouchers are valid for 12 months from the date of purchase and can be redeemed against any course, workshop, or product.
8.2 Refund Policy for Gift Vouchers
Gift vouchers are non-refundable except where required by law. However, we may extend the validity of a voucher at our discretion if you contact us before the expiration date.
9. Exchanges
If you need to exchange an item for the same product due to a defect or damage, please contact our customer service team to arrange an exchange.
If you wish to exchange an item for a different product, please return the original item for a refund and place a new order for the desired product.
10. Contact Us
If you have any questions about our Refund Policy, please contact us at:
